Privacy Policy
1. Introduction
Asgard Streaming Services operates the Asgard IPTV service at asgardiptv.com. This policy explains what personal data we collect when you visit or use the site, why we collect it, who we share it with, and what rights you have over it.
We collect only the data we actually need to run the service and provide customer support. We do not sell your data to third parties, and we do not use it for advertising.
2. Data controller
The data controller responsible for your personal data is:
Asgard Streaming ServicesSkuteviksbodene 26
5035 Bergen, Norway
Contact us by email: info@asgardiptv.com
The service is offered under the brand name Asgard IPTV. We have not appointed a Data Protection Officer (DPO). Questions about data protection should be sent to the email address above.
3. Personal data we collect
We collect only what we need to deliver the subscription and support you when something goes wrong. The categories are:
- Email address — used for account setup, order confirmation, and customer communication.
- Name — optional. Collected only if you choose to provide it in a chat session or contact form.
- IP address — recorded automatically in server logs for security and fraud prevention.
- Device information and user-agent string — recorded in server logs to assist with technical support and troubleshooting.
- Chat messages and chat session data — stored by Tawk.to, our live chat provider, for support purposes.
We do not collect payment details on this site. Purchases are handled by a separate sales operator on an external domain. Refer to that domain's own terms for information about payment processing.
4. Why we process it and our legal bases
Every processing activity maps to a specific purpose and a legal basis under GDPR Article 6. The table below sets this out clearly.
| Purpose | Data categories | Legal basis (GDPR Art. 6) |
|---|---|---|
| Providing the subscription service | Email address, IP address | Contract (Art. 6(1)(b)) |
| Customer support | Name (optional), email, chat messages, device information | Contract (Art. 6(1)(b)) |
| Security and fraud prevention | IP address, device information | Legitimate interests (Art. 6(1)(f)) |
| Regulatory compliance and accounting obligations | Email address, transaction data | Legal obligation (Art. 6(1)(c)) |
Where we rely on legitimate interests, we weigh your interests against ours before proceeding. Get in touch if you want more detail about the balancing test for a particular activity.
5. Third-party processors
We share personal data with a small number of processors who act on our behalf and under our instructions only.
| Provider | Role | Data transferred to |
|---|---|---|
| Tawk.to | Live chat — processes chat messages and session data | United States (Standard Contractual Clauses under GDPR Art. 46) |
| Europe Host | Hosting and CDN — the infrastructure that serves the service | Germany (within the EU/EEA) |
Payment and purchase processing is handled by a separate sales operator on a different domain. That operator is an independent data controller for its own payment data and publishes its own privacy terms.
We do not sell your personal data to third parties and we do not use it for marketing purposes beyond what is described here.
6. How long we keep your data
We keep your personal data for as long as you have an active subscription with us. In practice the retention period follows the length of the plan you ordered — 48 hours for the test plan and 1, 3, 6 or 12 months for the recurring plans. Once your subscription period expires and you do not renew, customer data is deleted within a reasonable time afterwards.
Some data we keep longer when Norwegian law requires it. Invoicing and accounting data, for example, is retained for five years after the end of the accounting year in line with section 13 of the Norwegian Bookkeeping Act. Data necessary to defend against legal claims may be retained until the relevant limitation period expires.
Chat messages and session data held by Tawk.to are retained according to Tawk.to's own retention policies. Server logs containing IP addresses and device data are deleted on a rolling internal schedule.
7. Your rights under GDPR
Under GDPR and the Norwegian Personal Data Act, you have the following rights:
- Access — you can request a copy of the personal data we hold about you.
- Rectification — you can ask us to correct inaccurate data.
- Erasure — you can request deletion of your data, subject to any statutory retention obligations.
- Restriction of processing — you can ask us to limit how we use your data in certain circumstances.
- Data portability — you can ask for your data in a machine-readable format where this is technically feasible.
- Objection — you can object to processing carried out on the basis of legitimate interests.
- Withdrawal of consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
Send your request to info@asgardiptv.com. We will respond within 30 days of receipt.
10. Changes to this policy
When we make material changes to this policy, we update the date at the top of the page. Where practical, we will also send a notice to your email address. Minor adjustments such as contact detail corrections or wording clarifications take effect from the date they are published.
We recommend reading this policy each time you renew your subscription.
11. Contact
Questions about how we handle your personal data are welcome at any time:
Asgard Streaming ServicesSkuteviksbodene 26
5035 Bergen, Norway
Email: info@asgardiptv.com
You can also use our contact page or open a live chat via the widget at the bottom of the page. Email replies typically arrive within 24 hours.
Related legal documents: Terms of Service · Cookie Policy · Refund Policy