You have an active subscription and an M3U URL. The rest takes about five minutes. This guide walks through each step and includes short notes for Smart TV, Android, iOS, Fire TV, MAG, and PC.
The setup process itself is straightforward, but four things must be in place first. Miss one, and you stop there.
Everything in order? Move on to the steps below.
The process is the same regardless of which IPTV player you use. Menu label names vary slightly between apps, but the equivalent option is always in the settings.
Install an IPTV player app
Open the app store on your device and install an IPTV player application. Choose one that supports M3U playlists and an electronic programme guide (EPG). Both are standard features — check the app description if you're unsure, since M3U and EPG support are usually listed explicitly.
Open the app settings and add a new playlist source
Launch the app and find the option to add a source, playlist, or server. The label differs by app — you may see "Add playlist", "New source", or "M3U URL". Select that option to continue.
Paste the M3U URL you received
Copy the M3U URL from your welcome email and paste it into the URL field. Copy the full URL — a single missing character produces an error. Confirm or press Save.
Wait for the playlist to load
The app fetches channels from the server. Load time depends on your connection and the number of channels in the playlist. It usually takes between a few seconds and one minute. Do not close or interrupt the app while this runs.
Add the EPG URL for the programme guide
Return to the source settings you just created, or find a separate EPG / programme guide URL field in the app settings. Paste the EPG URL from your welcome email. After the EPG loads, broadcast schedules and programme information will appear inside the player.
Test playback
Browse the channel list or search for a channel you recognise, then start playback. Confirm both picture and audio come through cleanly. Problems at this stage? The troubleshooting section further down the page covers the most common causes.
The core steps are identical on every platform. Below are a few practical notes for each device type that shorten the process.
Find an IPTV player in your TV's built-in app store. Use the remote to navigate settings and paste URLs with the on-screen keyboard. If the keyboard is slow, send the URLs to yourself by email and open that email from the TV's browser — copy-paste is easier that way.
Install an IPTV player from Google Play. Android phones and Android TV boxes share the same app catalogue, but confirm the app is optimised for a TV interface if you're on Android TV. Open your welcome email on the same device so you can copy the URLs without typing them out manually.
Install an IPTV player from the App Store. iOS only allows apps distributed through Apple's own store, so choose one that is listed there and explicitly supports M3U import. Open your welcome email in the Mail app and copy the URLs directly from there into the player.
Download an IPTV player via the Amazon Appstore on the device. If the Appstore selection is limited, you can sideload an app by enabling "Apps from Unknown Sources" under Settings, Device, Developer Options. A Bluetooth keyboard or the voice input on the Fire TV remote makes URL entry considerably faster.
MAG boxes use a dedicated portal system rather than M3U-based setup. Log into the box's settings menu and enter the portal URL we send you. Reach our support team via the live chat in the corner of this page if you need MAG-specific guidance — we'll walk through it with you.
Install a desktop IPTV player from an app store or the developer's website. A browser-based player is also an option if you prefer not to install anything. On a desktop, you can copy the M3U URL straight from your email client and paste it without any risk of a typing error.
Need more detail on compatibility for a specific model? The full device compatibility guide covers technical requirements and model-level notes.
The most common issues after setup, and what to do about each one.
Run a speed test on your internet connection first. Buffering is almost always caused by limited bandwidth or an unstable Wi-Fi signal, not a server problem. Try connecting the device to your router by cable rather than using wireless. If you're playing a high-resolution stream, switch the player to a lower quality setting temporarily to confirm whether bandwidth is the constraint.
A black screen with audio usually points to a video decoding issue inside the player. Go into the player's settings and change the video decoder — most apps offer a choice between hardware and software decoding. If that doesn't resolve it, close the app completely, relaunch it, and test a different channel to determine whether the problem is general or specific to one stream.
Check that you copied the complete URL, including the "http://" or "https://" prefix and any parameters at the end. One wrong character produces an error. Also confirm your subscription is still active — if it expired, the URL stops working immediately. If you need a new URL sent to you, contact us via live chat or email and we'll send one over.
Check your internet connection, then try refreshing or reloading the playlist inside the player — most apps have a "refresh" or "reload" option in the source settings. If your connection is fine but the playlist remains empty, the URL may have changed or expired. Contact support and we'll send you a current URL.
EPG data can take a few minutes to load after you first add the URL, particularly on the initial load. Wait two or three minutes and refresh the player. If programme data still does not appear, check that the EPG URL in the app settings matches exactly what was sent in your welcome email — a single missing character gives the same result as a blank URL.
Still stuck after the steps above? See the full FAQ for more answers, or reach us directly via the live chat in the bottom-right corner of this page.
Pick a plan and you'll receive your M3U URL and EPG URL by email immediately after activation. The 48-hour test plan costs €4 and gives you full access to try the service.
